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Providing strategic service that covers from pre-sales to post-sales is essential for any company that wants to achieve success and longevity in the market. For

Are you looking for ways to reduce your customer service costs without affecting the quality of your service? This article will show you strategies to

A good customer relationship is essential if you want to promote customer engagement and retention. That’s why your company should invest in valuable resources to

Customer service is a top concern for managers because it is the central point of contact with consumers. First Call Resolution (FCR) is an important

WhatsApp service system can help companies keep close contact with their customers. And the results of this relationship are positive in the short, medium, and

Today, companies are focused on providing good customer service. Whether to make a sale or build customer loyalty, it’s already a consensus that brand experience

A service desk system is an essential tool to manage the contact between companies and its customers and partners as it centralizes and organizes IT-related

Businesses are increasingly competitive and consumers are more demanding. Therefore, offering different types of customer service is an excellent strategy for gaining a competitive advantage.

Excellence in customer service is a basic aspect for successful businesses. And, in an increasingly digital and competitive reality, using artificial intelligence in help desk

Customer service is an important department for organizations that want to achieve better results and grow. For this reason, they’re investing in customer service management