How artificial intelligence in help desk can increase team efficiency
Excellence in customer service is a basic aspect for successful businesses. And, in an increasingly digital and competitive reality, using artificial intelligence in help desk
Excellence in customer service is a basic aspect for successful businesses. And, in an increasingly digital and competitive reality, using artificial intelligence in help desk
Customer service is an important department for organizations that want to achieve better results and grow. For this reason, they’re investing in customer service management
Winning and retaining customers are complex tasks that require strategies to boost customer relationship and satisfaction, such as customer support. In addition to standard support operations,
A service flow is an important strategy for companies and consumers because it accelerates processes and ensures service uniformity. This way, an organization can set
Customer support and customer service have become increasingly important for a successful business. Therefore, these processes should be conducted without flaws, preferably using a ticketing
COBIT 5 is a strategy based on good IT governance practices. As a globally accepted framework, it allows implementing more comprehensive and efficient IT governance
IT project management is essential for companies that seek to achieve desired results, as it provides comprehensive control of processes and activities to be performed.
Project management platforms are becoming more and more popular among companies. After all, these tools allow using data intelligently, ensuring efficient planning and activities performed
An omnichannel solution is a strategy increasingly used by companies to integrate online and offline communication channels and improve customer experience. It unifies several touchpoints
Following market trends and always seeking to offer the best to our partners, Milvus provides monthly system updates. In this Update, we offer new rules
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