Milvus offers new features every month, adding value to our partners at each delivery. Now, operators can create new conditions for ticket automation, that is, rules to analyze changes to custom fields. This feature expands the options to analyze changes made to custom fields during a service flow (considering personalized fields created for your company).
With this new feature, you have a higher level of precision and detail to support decisions about ticket-related actions.
Check this month’s new features in the Update 49 section of Milvus blog!
