As the scope of IT management is broad and challenging, tools are essential to help automate certain processes and provide information to promote continuous improvements. One of the most popular platforms for this purpose is GLPI (from French Gestionnaire Libre de Parc Informatique, or Free IT Equipment Manager).
In this article, you will understand what GLPI is and its applications in ticket management.
What is GLPI?
GLPI is an open source helpdesk management software package, that is, you don’t need to buy a license to use it. It allows you to access reports that facilitate the management of IT services, such as equipment inventory, ticketing, and demand monitoring.
Like any open source platform, it can be altered and improved by anyone, resulting in a very active community, which always contributes to its evolution.
How to use GLPI in IT management?
One of the advantages of GLPI is that it was developed based on the ITIL methodology, making it a tool fully adapted to the needs of IT management. Its main benefits are:
- license management;
- software and asset inventory;
- generation and export of reports and statistics;
- service integration.
GLPI alternatives
Although the idea of a free IT management platform seems attractive, an important factor should be considered: the GLPI implementation process. The first stages of platform configuration require a lot of study so you can take full advantage of its potential.
Despite this free option, many professionals choose paid platforms because of the permanent support and the guarantee of having fully functional tools from the beginning.
The Milvus platform, for example, will offer IT asset management resources including:
- registration of peripherals;
- service monitoring;
- network scanning;
- vulnerability management;
- password management;
- inventory control;
- remote access;
- software inventory.
In addition, as an omnichannel system, the Milvus platform can manage tickets received from different channels such as:
- email;
- chat;
- web;
- app;
- telephone;
- monitored device;
- WhatsApp.
Also, Milvus allows simple SLA configuration for easily setting service priorities, making it a comprehensive solution for optimized IT management and customer relationships.
Learn more about the intelligent management resources offered by Milvus to optimize IT processes and increase your team performance!
