Adopting a systems that allows different ways to create a ticket is essential for efficient and organized work. With the tool, the company’s able to promote clear communication with customers from the moment the ticket is created until it is resolved.
Not to mention the countless options that software provides to manage and technically operate customer service. However, customers are more and more demanding, so it’s important to offer several ways to create a ticket.
Milvus is a comprehensive omnichannel platform for ticket creation and management. Want to know how we can help you increase customer satisfaction? Read this article and see 8 ways to start an effective service using the Milvus system and how our ticketing system simplifies the routine of managers and agents.
What does ticket creation mean?
When a customer contacts a company’s customer service to report a problem or make a complaint or an inquiry, a ticket is created to track the issue until it is resolved.
Then, when a ticket is created, your support team will receive an email notification about it. Then the resolution process will start. With a ticketing system like Milvus, you can also centralize all customer requests on a single platform, regardless of the channel the customer used to report an issue. In addition, you can efficiently manage and track interactions and resolutions in customer service management.
Therefore having a good ticketing system is essential for companies that want to provide efficient and organized customer service.
How are tickets created?
The Milvus ticketing system offers an omnichannel service – it means that customers can submit their requests via WhatsApp, Telegram, chat, phone, customer portal, email, online form, app, and devices installed on the machine.
And the best of all: all tickets received through these different channels are managed on a single platform. The system provides a complete view of all customer requests, which are then distributed to the support agents. On the Milvus platform, this workflow is not done manually.
Milvus offers different settings and automated processes that can be used to organize tickets into ticket queues, according to the request, priority, or SLA.
After that, agents can access the customer contact history and the knowledge base to speed up responses. In addition, Milvus offers AI for customer service to support ticket resolution.
Why is it important to offer multiple channels for ticket creation?
A ticketing system improves the user experience and increases the efficiency of customer service, not to mention that it helps companies resolve problems faster.
So, this comprehensive and flexible approach is essential for managers who value customer satisfaction and loyalty.
In addition, using a software tool to create, log, and organize tickets makes it easier for agents to track customer requests and shows how your service agents are performing.
This way you can check whether overall goals are being met and whether all requests have been resolved. Also, investing in a ticketing platform allows you to:
- Increase team efficiency;
- Provide faster and more accurate service;
- Ensure flexibility to communicate across multiple digital channels.
What are the benefits of a ticketing system?
A ticketing system offers several benefits to your company’s customer support management, allowing your agents to easily and securely log and track all customer requests.
It also stores all customer interactions in the system and organizes open and pending tickets by priority and SLA.
A ticketing system also provides other benefits, such as:
- It increases customer satisfaction;
- It centralizes all customer requests in an organized manner in a single environment;
- It increases team productivity.
8 ways to create a ticket in Milvus
The Milvus ticketing system is a robust platform for ticket and customer service management. See below 8 channels that your customers can use to create a ticket on the Milvus platform:
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WhatsApp
WhatsApp is an effective app for customer interaction because it uses a functional environment. We provide support for multiple phone numbers and integrate customer service by creating tickets directly on WhatsApp.
It also allows you to easily and quickly transfer customer requests to different internal areas of the company and access the history of customer interactions in a ticket at any time.
In addition to increasing access via website, you can provide service to multiple phone numbers to optimize staff time. This way, agents are not tied to a single service channel and can provide support to more customers simultaneously.
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Chat
Through the chat system, you can create widgets and configure requests within Milvus. This way, you can interact with your customers in a simple and convenient way.
Take advantage of the efficiency of the Milvus platform and personalize your customer service by changing the color scheme to that of your company and selecting your own mandatory fields for customer requests.
In addition, you can easily manage multiple chat queues by optimizing your team’s ability to handle simultaneous conversations. Configure the prioritization of the most important requests for faster resolution.
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Email
Email support simplifies the automation of requests, as tickets can be easily tagged, categorized, grouped, and distributed – all with the complete service history at your fingertips.
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App
Invest in the Milvus app ticketing system and stay connected 24/7 to handle your customer requests immediately. With a mobile device, you can conveniently access important communication channels, manage your tickets, and interact with customers.
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Form
A personalized form allows you to create web pages to create a ticket, ensuring freedom in the application of the form. This way, your customers can submit their requests directly from the company website, leading to the creation of tickets via intranet.
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Customer portal
With the customer portal ticketing system, you can ensure a 100% white label environment. In other words, it offers a premium experience and reinforces your brand identity. It also provides customers with easy, real-time access to support and information.
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Device installed on the machine
Keep your team connected and ready to serve customers at all times. With our device-installed agents and one-click technology, customers can create tickets and start chats in real time, which are sent to the Milvus system and are then distributed to the right teams.
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Telephone
Create tickets using our ready-made telephone integrations or, if you prefer, create your own.
With IP telephony, you can simplify communication with integrated phone calls. Milvus provides access to call details and your customer’s audio files with all the information in a ticket.
Milvus: the intelligent customer service and support management solution!
Oue software is a comprehensive platform that changes the way your company handles customer service and ticket management. With multiple ticket creation channels and an intuitive interface, it ensures efficiency, organization, and high customer satisfaction.
Don’t miss the opportunity to improve the quality of your customer service with the Milvus intelligent ticketing system. Contact Milvus now and transform your ticket management today!
