Every month, Milvus introduces new features that transform the operations of our partners. Innovative resources and intelligent solutions ensure market competitiveness. One of the new features in April is working hours by desktop – Version 2.
In this Version, a rule was added that recalculates the SLA when a desktop changes during specific hours. With this feature, a ticket with an SLA won’t lose these values when a ticket desktop changes.
A new calculation of the SLA expiration date will be made based on the working hours defined for the ticket. This is just one of several system improvements Milvus has developed. Check this month’s new features in “April’s news” on Milvus blog!
