Customer experience is one of the key differentiators of a successful business. Therefore, it’s important to consider aspects of your company that can affect customer
As consumer behavior changes, achieving 5-star customer service is critical for any company that wants to stand out in the market and win customer loyalty.
Changes in society have a direct impact on consumer habits and demands. And with new trends emerging all the time, it’s important to constantly understand
Do you know how disorganized customer service can affect your business? Can you tell if your customer service department is disorganized? From losing valuable customers
As consumer habits change from time to time, it’s important to invest in tools that help your business stand out in the digital world. Among
The Customer Health Score (CHS) is a key metric for your customer success program. It allows you to assess the health of your company’s relationship
Consumer behavior refers to the actions and habits that customers exhibit during the purchase journey for a product or service. These behaviors are influenced by
Adopting a systems that allows different ways to create a ticket is essential for efficient and organized work. With the tool, the company’s able to
Companies in general have invested in digital security for some time now. However, cybercrime is constantly reinventing itself, so it’s important to have more than
Conflicts in customer relationship are inevitable. For this reason, the customer service department should adopt methods to resolve these situations and provide the best customer
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