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Have you noticed that most problems could be solved more easily if people talked more? In this article, we will discuss the effects of poor

What is swarming? How can it help improve IT support? Seeking to increase efficiency in IT service management, swarming has been used as an innovative

Special care should be dedicated to internal communication for team alignment and external communication to improve customer relations. For this reason, it is important to

In a very homogeneous market, relationship management is a true differentiator in user experience. In this context, using customer service assessment methods plays an important

The ability to establish a relationship of trust is essential for customer loyalty. However, many IT companies struggle to implement good customer service training for

Many companies outsource their IT department to focus on the key aspects of business management and rely on the support of experts in infrastructure maintenance.

One of the main challenges of IT service management (ITSM) involves the identification and mitigation of repeated failures, which negatively affect productivity and the customer

IT support includes the full range of services to provide support to a technological infrastructure. IT support is responsible for ensuring the proper operation of

Computer security is the protection of systems against intrusion, data theft or disclosure, and software or hardware damage. As one of the biggest challenges today,

IT consulting is the outsourcing of some or all IT services to a company. It also refers to a company with professionals specialized in certain