One of the main challenges of IT service management (ITSM) involves the identification and mitigation of repeated failures, which negatively affect productivity and the customer
IT consulting is the outsourcing of some or all IT services to a company. It also refers to a company with professionals specialized in certain
In IT, an endpoint is the point of entry in a communication channel (communication endpoint) or a device that is part of a network security
Cybersecurity refers to actions adopted to protect individuals, systems, and devices against malicious cyberattacks. It is a branch of information security. Cybersecurity practices safeguard individuals
What is SLA? It is a contract specifying all the services to be delivered by the contracted company to the contractor company. The SLA includes
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