The ability to establish a relationship of trust is essential for customer loyalty. However, many IT companies struggle to implement good customer service training for
Many companies outsource their IT department to focus on the key aspects of business management and rely on the support of experts in infrastructure maintenance.
One of the main challenges of IT service management (ITSM) involves the identification and mitigation of repeated failures, which negatively affect productivity and the customer
IT support includes the full range of services to provide support to a technological infrastructure. IT support is responsible for ensuring the proper operation of
Computer security is the protection of systems against intrusion, data theft or disclosure, and software or hardware damage. As one of the biggest challenges today,
IT consulting is the outsourcing of some or all IT services to a company. It also refers to a company with professionals specialized in certain
In IT, an endpoint is the point of entry in a communication channel (communication endpoint) or a device that is part of a network security
Cybersecurity refers to actions adopted to protect individuals, systems, and devices against malicious cyberattacks. It is a branch of information security. Cybersecurity practices safeguard individuals
Information security is very important for companies, regardless of their size or segment. Several software solutions have been developed to track and identify connected devices,
What is SLA? It is a contract specifying all the services to be delivered by the contracted company to the contractor company. The SLA includes
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