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The concept of IT help desk emerged in the 1980s to designate a department with highly technical roles, but it evolved after the 1st version

In addition to providing a higher level of security, vulnerability management helps your company save time and money by reducing the likelihood of cybercrime and

Building a differentiated experience in IT services requires the creation of a reliable support team that can efficiently serve multiple channels. This is the basic

Customer relationship management (CRM) is one of the main strategies for your company to have a competitive advantage. After all, customer service activities can shape

Increasing operational efficiency is a major challenge of any organization and requires the ability to assess and improve workflows. This article explains the importance of

Have you noticed that most problems could be solved more easily if people talked more? In this article, we will discuss the effects of poor

What is swarming? How can it help improve IT support? Seeking to increase efficiency in IT service management, swarming has been used as an innovative

Special care should be dedicated to internal communication for team alignment and external communication to improve customer relations. For this reason, it is important to

In a very homogeneous market, relationship management is a true differentiator in user experience. In this context, using customer service assessment methods plays an important

The ability to establish a relationship of trust is essential for customer loyalty. However, many IT companies struggle to implement good customer service training for