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Do you know how disorganized customer service can affect your business? Can you tell if your customer service department is disorganized?  From losing valuable customers

As consumer habits change from time to time, it’s important to invest in tools that help your business stand out in the digital world. Among

The Customer Health Score (CHS) is a key metric for your customer success program. It allows you to assess the health of your company’s relationship

Consumer behavior refers to the actions and habits that customers exhibit during the purchase journey for a product or service. These behaviors are influenced by

Adopting a systems that allows different ways to create a ticket is essential for efficient and organized work. With the tool, the company’s able to

Companies in general have invested in digital security for some time now. However, cybercrime is constantly reinventing itself, so it’s important to have more than

Conflicts in customer relationship are inevitable. For this reason, the customer service department should adopt methods to resolve these situations and provide the best customer

Providing strategic service that covers from pre-sales to post-sales is essential for any company that wants to achieve success and longevity in the market. For

Are you looking for ways to reduce your customer service costs without affecting the quality of your service? This article will show you strategies to

A good customer relationship is essential if you want to promote customer engagement and retention. That’s why your company should invest in valuable resources to