Customer service is a top concern for managers because it is the central point of contact with consumers. First Call Resolution (FCR) is an important
WhatsApp service system can help companies keep close contact with their customers. And the results of this relationship are positive in the short, medium, and
Today, companies are focused on providing good customer service. Whether to make a sale or build customer loyalty, it’s already a consensus that brand experience
A service desk system is an essential tool to manage the contact between companies and its customers and partners as it centralizes and organizes IT-related
Businesses are increasingly competitive and consumers are more demanding. Therefore, offering different types of customer service is an excellent strategy for gaining a competitive advantage.
Excellence in customer service is a basic aspect for successful businesses. And, in an increasingly digital and competitive reality, using artificial intelligence in help desk
Customer service is an important department for organizations that want to achieve better results and grow. For this reason, they’re investing in customer service management
Winning and retaining customers are complex tasks that require strategies to boost customer relationship and satisfaction, such as customer support. In addition to standard support operations,
Every month, Milvus offers innovative features to its partners. Our frequent deliveries help customers stand out from competitors and increase their performance. Among the new
Milvus launches new resources every month to ensure the sustainable growth of our partners. In April, one of these improvements refers to alterations to contact
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