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Customer effort score (CES) is a metric that measures the customer effort to access a company’s service or resolve an issue with an organization. Customers

A study conducted by Harvard Business School showed that 5% growth in customer retention rates increases a company’s profits by 25% to 95%. Then, the

What is firmware?  Firmware is software installed on an electronic device to manage basic hardware functions, such as data processing and communication with other devices.

Human firewall refers to well-trained users who follow best practices to prevent and report data breaches or suspicious activities in website navigation or when checking

Warning signs of IT disasters are alerts the staff should pay attention to, as they anticipate problems and avoid headaches. If some signs of system

Using a software tool to manage inventory is a very interesting alternative for companies with large inventories, especially because it makes the workflow more efficient

For those who intend to grow professionally in an IT career, it is important to have good knowledge of these frameworks that guide service governance

As companies have to handle ever-increasing volumes of data, their concern about information security also grows. Many risk situations are involved, so we describe below

See how remote access works and why it is an efficient solution to optimize customer service The possibility of accessing a system through another solution

Managing software license and equipment operation is a major challenge for IT teams. The failure to adopt a good asset management software solution may cause