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Omnichannel – what it is, benefits, and how to apply this strategy
verThe way of doing business is constantly changing to please and retain customers. Some time ago, having a website was enough to complement the physical
verThe way of doing business is constantly changing to please and retain customers. Some time ago, having a website was enough to complement the physical
Consumers are increasingly demanding quality service. Therefore, offering good Information Technology infrastructure and support is essential for a company’s productivity. Also, a service desk software
Service desk plays a critical role in the provision of IT services, acting as a direct communication interface with users, so companies can offer complete
A bad service desk is one of the main reasons for a customer to stop trusting your company. In this article, you’ll see that a
Good performance of help desk and service desk depends on well-designed processes, constant investment in training, and technology to facilitate access to information and data
Milvus offers new features every month, adding value to our partners at each delivery. In this Update 49, a new feature allows operators to generate
Milvus offers new features every month, adding value to our partners at each delivery. Now, operators can create new conditions for ticket automation, that is,
Milvus offers new features every month, adding value to our partners at each delivery. This new feature in Update 49 allows operators to set a
Milvus offers new features every month, adding value to our partners at each delivery. This new feature in Update 49 allows operators to customize office
Milvus offers new features every month, adding value to our partners at each delivery. In this Update 49, we’ve introduced the following option: Ticket form
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