Omnichannel customer service – what it is and how to implement it
Today, consumer experience is provided across multiple channels using a different type of communication. More than being served, customers want to interact with companies. For
Today, consumer experience is provided across multiple channels using a different type of communication. More than being served, customers want to interact with companies. For
Customer relationship is a strategy to customer enchantment and customer loyalty through clear communication between a company and its audience. It covers the entire sales
verThe way of doing business is constantly changing to please and retain customers. Some time ago, having a website was enough to complement the physical
Consumers are increasingly demanding quality service. Therefore, offering good Information Technology infrastructure and support is essential for a company’s productivity. Also, a service desk software
Service desk plays a critical role in the provision of IT services, acting as a direct communication interface with users, so companies can offer complete
A bad service desk is one of the main reasons for a customer to stop trusting your company. In this article, you’ll see that a
Good performance of help desk and service desk depends on well-designed processes, constant investment in training, and technology to facilitate access to information and data
Milvus offers new features every month, adding value to our partners at each delivery. In this Update 49, we’ve introduced the following option: Ticket form
In this Milvus Update 46, we present the possibility: customizing fields on the ticket closure screen. This way, the customer will have the option to
Information technology has become the pillar that supports operations in the most diverse segments; therefore any instability is very costly. For this reason, incident management
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