5 Key Performance Indicators (KPI) for service desk
Service desk plays a critical role in the provision of IT services, acting as a direct communication interface with users, so companies can offer complete
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Service desk plays a critical role in the provision of IT services, acting as a direct communication interface with users, so companies can offer complete
A bad service desk is one of the main reasons for a customer to stop trusting your company. In this article, you’ll see that a
Good performance of help desk and service desk depends on well-designed processes, constant investment in training, and technology to facilitate access to information and data
Milvus offers new features every month, adding value to our partners at each delivery. In this Update 49, we’ve introduced the following option: Ticket form
In this Milvus Update 46, we present the possibility: customizing fields on the ticket closure screen. This way, the customer will have the option to
Information technology has become the pillar that supports operations in the most diverse segments; therefore any instability is very costly. For this reason, incident management
Offering a channel to fulfill the main demands of a company’s IT (Information Technology) department makes all the difference for problem resolution and specialized support.
For companies that want to provide a good consumer experience, providing a centralized customer contact center makes all the difference. For this reason, it has
Capability Maturity Model Integration (CMMI) is a model broadly used around the world. It assesses and improves the processes of an organization or department, such
FTP, or File Transfer Protocol, is a well-known system that allows the communication computers that use TCP/IP, which is the standard web communication protocol. In
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