As the scope of IT management is broad and challenging, tools are essential to help automate certain processes and provide information to promote continuous improvements.
Network inventory is a continuous management of all assets and resources of an IT infrastructure. It helps monitor the hardware and software status and managers
Learning how to handle customer complaints is essential for any successful business. For this reason, complaints should be seen as opportunities to improve business offers
You need proper tools to help you manage customer issues and solve problems that may arise in the daily work. A ticketing software system is
Digital transformation has enhanced the critical role of technology in companies operating in different sectors. Today, investing in IT service monitoring and innovative solutions creates
IT service management, or ITSM, is a process to improve the quality of IT deliveries, observing the strategic business needs and promoting competitive companies by
Strategies using an omnichannel platform are on the rise. An omnichannel platform is not just for large companies and brands worth billions of dollars, as
Privacy policy is a sensitive topic for any company that handles large volumes of personal data. Required by law, the creation of a privacy policy
Customer support via email is still a very common routine in companies, especially in organizations that have not adopted methods for faster contact, like WhatsApp
The concept of IT help desk emerged in the 1980s to designate a department with highly technical roles, but it evolved after the 1st version
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