Customer support via email is still a very common routine in companies, especially in organizations that have not adopted methods for faster contact, like WhatsApp
The concept of IT help desk emerged in the 1980s to designate a department with highly technical roles, but it evolved after the 1st version
In addition to providing a higher level of security, vulnerability management helps your company save time and money by reducing the likelihood of cybercrime and
Building a differentiated experience in IT services requires the creation of a reliable support team that can efficiently serve multiple channels. This is the basic
Milvus offers new features every month, adding value to our partners at each delivery. In this Update 51, we’ve introduced ticket preview changes in ticket
Customer relationship management (CRM) is one of the main strategies for your company to have a competitive advantage. After all, customer service activities can shape
Increasing operational efficiency is a major challenge of any organization and requires the ability to assess and improve workflows. This article explains the importance of
Have you noticed that most problems could be solved more easily if people talked more? In this article, we will discuss the effects of poor
What is swarming? How can it help improve IT support? Seeking to increase efficiency in IT service management, swarming has been used as an innovative
Special care should be dedicated to internal communication for team alignment and external communication to improve customer relations. For this reason, it is important to
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